CARLISLE STATION HOTEL, SURE HOTEL COLLECTION BY BW, Carlisle (Cumbria) – A Smart Stay in the City
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Key details
About the Hotel
Court Square,
Carlisle (Cumbria),
United Kingdom,
CA1 1QY,
Cumbria
Rooms & Amenities
Carlisle Station Hotel, Sure Hotel Collection by BW offers 70 rooms with free Wi-Fi, flat-screen TVs with Freeview, and tea/coffee makers. Some rooms include bathrobes, slippers, and chocolate. Private bathrooms feature a bath and hairdryer. Family rooms and suites are available.
Dining Options
The Brasserie serves modern European dishes and classic meals, using locally sourced ingredients. The lounge bar offers sandwiches, salads, pizzas, burgers, and desserts. Guests can choose from an extensive wine list, available by glass or bottle.
Leisure & Nearby
The hotel is a 10-minute walk from DW Sports Fitness Club, which has a pool and gym (payable locally). Nearby attractions include Carlisle Castle, Tullie House Museum, and Bitts Park. Carlisle Racecourse is a short drive away.
Location & Transport
The hotel is next to Carlisle train station, with hourly services. The M6 motorway is a short drive away. Free parking is available at the front of the hotel, though spaces are limited. Gretna Green is 10 miles away.
Services & Events
The Victorian Ballroom holds up to 180 guests for weddings and events. The hotel provides conference space and discounted access to a nearby fitness facility. Staff assist with local recommendations and event planning.
View all
Choose the Room
From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Executive King Room Converts to 2 Twin Beds Non Smoking
Thoughtfully designed amenities for a comfortable & memorable stay
Wi-Fi
Wi-Fi in rooms
Parking
GBP 12 per day
Luggage storage
24-hour services
Late check-in/ -out
24-hour reception
General
No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Late check-in/ -out
Pets allowed for a fee
Security
Lift
Multilingual staff
Smoke detectors
Fire extinguishers
Key card access
Services
Pet amenities available
Welcome drink
Dining
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Room features
Wi-Fi in rooms
Tea and coffee facilities
Turndown service
Ironing facilities
Media
Data ports
Show more
Location
Court Square,
Carlisle (Cumbria),
United Kingdom,
CA1 1QY,
Cumbria
Map view
Court Square,
Carlisle (Cumbria),
United Kingdom,
CA1 1QY,
Cumbria
City landmarks
Castle
Carlisle Castle
3600 ft
Church
Carlisle Cathedral
2200 ft
Museum
Tullie House Museum And Art Gallery
2700 ft
Landmark
The People First Conference Centre
3300 ft
Landmark
Gallery Number Three
2300 ft
Stadium
Brunton Park
5000 ft
Museum
Cumbria's Museum of Military Life
4500 ft
Park
Bitts Park
3600 ft
Landmark
Carlisle Contemporary Arts
2700 ft
Landmark
Weft Studio
3000 ft
Mosque
Carlisle Islamic Mosque Centre
3900 ft
Train Station
Hammonds Pond Railway
1.3
mi
Church
Church of St Michael
1.2
mi
Landmark
Eden Bridge Gardens
1.5
mi
Landmark
A World in Miniature Museum
2.0
mi
Farm
Walby Farm Park
3.8
mi
Nearby
Collier Lane
Vue Cinema
700 ft
Mall
The Lanes Shopping Centre
1000 ft
Store
House of Malt
1000 ft
Thornb Moor
Knoxwood Wildlife Rescue Centre
1100 ft
Church
St. Paul's church
1100 ft
Church
Our Lady Of Eden Catholic Church
1100 ft
Restaurants
Wetherspoons
500 ft
10-16 Botchergate
The Woodrow Wilson
800 ft
48 Botchergate
Little Chippy
300 ft
5 Botchergate
Base Express
300 ft
8 The Crescent
Subway Botchergate
500 ft
Unit 1 Englishgate Plaza Botchergate Botchergate
Cavern Cafe
800 ft
77 English Street
Warwick Fish and Chip
800 ft
Warwick Road
The Dining Room
800 ft
6a Lowther Street
Padthaistr Eat
1900 ft
Upper Viaduct Car Park James Street Nelson Bridge
The Good Sister
1200 ft
5 Cecil Street
Guest Ratings & Reviews
Real Guest Experiences & Ratings
94%
enjoyed their stay & would return
clean
comfortable
limited dining
short-staffed
9.4/10
Perfect
Rooms
6.2
Location
8.0
Service
7.2
Dining
5.2
Guest reviews
9.4/10
based on 5 reviews
3.5/5
based on 1664 reviews
8.0
8.0/10 based on 1629 reviews
#17 of 21 hotels in Carlisle based on Tripadvisor
John
United States,
March
2024
5.8/10
My stay was a mix of positives and negatives. The hotel's location was very convenient, right next to the city centre, but the noise from the fire door in my room was quite bothersome. The room itself was small and in need of maintenance with a tiny, scruffy bathroom.
Rooms
5.0
The room was right next to a very noisy fire door, causing some disturbance. It was not serviced, and the overall condition was dark, dingy, and in need of refurbishment.
Service
7.0
Despite some minor issues, the staff were mostly friendly and helpful during my stay.
Location
6.0
The hotel's central location was great for exploring the city, but the noise from the train station could be heard early in the morning.
Dining
5.0
The dining experience was average with some service issues such as delay in service and limited breakfast options.
Facilities
5.0
The facilities were lacking, and the dining area could have been better stocked and maintained.
Philip
United Kingdom,
January
2024
7.6/10
My stay at the hotel was lovely! The room was clean and spacious, and I had the best night's sleep ever on the comfortable bed. The staff were fantastic, helpful, and very polite, making my stay special despite being short-staffed. The location was excellent for exploring the town and accessing amenities, but the dining experience left something to be desired. Overall, a great value for the money.
Rooms
8.0
My room was very clean and spacious, and the bed was incredibly comfortable.
Service
9.0
The staff were all fantastic, helpful, and very polite, even though they were short-staffed.
Location
9.0
The hotel is in a great location for exploring the town and accessing amenities.
Dining
5.0
The dining experience was the most disappointing aspect of my stay, with limited breakfast options.
Facilities
7.0
The facilities were good, but the dining experience could have been better.
clean
limited dining
Henry
United Kingdom,
October
2023
7.6/10
The hotel is in a convenient location next to the train station and close to places to eat and drink. The rooms are spacious and generally quiet, despite some minor noise from connecting doors. The dining experience had some shortcomings but was worth the money spent. Overall, a good choice for a stay in the city center.
Rooms
7.0
The room had a very musty smell and felt a bit dated. However, it was spacious and quiet, except for slight sounds from the connecting door with the next room.
Service
8.0
The staff was pleasant and responsive, although there was a slight hiccup with room service. They provided a welcome drink and pet amenities, which was a nice touch.
Location
9.0
The location was probably the best thing about the hotel, being right next to the train station and within walking distance of various amenities. Perfect for those who want convenience in the city center.
Dining
7.0
The dining experience had some issues like warm food and limited options, but overall it was good value for money. Homemade cakes were a highlight.
Facilities
7.0
The facilities were decent, although improvements could be made in the dining area for a better experience. Price was moderate for the services offered.
Convenient location
Dated room decor
Luke
United States,
June
2023
6.4/10
My stay at this hotel was a bit of a mixed bag. The location was fantastic, right next to the station in the center of the city, making it very convenient. However, the rooms were quite outdated and in need of refurbishment. The service was friendly but lacked attentiveness to our concerns. The dining experience was disappointing, although the hotel offered some good amenities and facilities.
Rooms
5.0
The room on the third floor was dated, painted in a dull yellow which seemed to be the theme throughout the hotel. The lack of a phone charger and the overheating made the stay uncomfortable.
Service
6.0
Although the staff was friendly overall, they were not very responsive to our issues when we raised them quietly.
Location
8.0
The location right next to the station was very convenient for our needs, being in the center of the city. However, it was the only standout feature of the stay.
Dining
5.0
The dining experience was subpar, especially during a busy period. The lack of clean tables and understaffing let down an otherwise good experience.
Facilities
5.0
The facilities were average, without any notable highlights but also no significant complaints.
Kieran
United Kingdom,
May
2023
6.8/10
The hotel is conveniently located next to the railway station and taxi ranks, offering spacious and clean rooms for a comfortable stay. While the rooms could use some updates, the prime location makes up for it.
Rooms
7.0
The room was spacious and clean, offering a comfortable stay despite some dated aspects like the bathroom and patches of flaking paint on the ceiling.
Service
6.0
The staff were organized and polite, although there were some issues with manually inputting credit card details and a broken hot water system.
Location
8.0
The hotel is undergoing refurbishment and is situated in a great location, next to bars, restaurants, and the railway station, ideal for eco-conscious travelers using public transport.
Dining
6.0
The dining experience was average with a decent buffet, but the food quality did not leave a lasting impression. Some improvements could be made for a 4-star hotel status.
Facilities
7.0
The facilities are generally presentable and in good order, offering a satisfactory experience overall.
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